Odoo Support General Agreement
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Our Odoo support for the flexible use of your questions
We have successfully completed our joint implementation project or you already have an Odoo system in use - we are still here for you and support you in your operative work with Odoo.
Benefit from our expertise across all support levels:
First level support
The recording of your request is done via our ticket system or directly by our experienced consultants via e-mail or telephone.
Second level support
The processing of your tickets is based on the expertise of our numerous Odoo consultants.
Third level support
We support you in problem analysis and specification for the communication with external stakeholders (Odoo, Third party app developers, and more).
Use your support contingent for the following services:
General user support
Incident management
Support during installation and configuration
Customization of reports and documents
Module adjustments without a separate quotation
Consulting on best practices
Support with process-related issues
Our Odoo support general agreement grants you an hourly account to which an agreed contingent of hours is credited every month at a discounted hourly rate. These hours do not expire and can be used in the month of crediting or in subsequent months. The scope of the general agreement will be agreed upon together depending on your requirements and general conditions. Billing is based on actual time and effort at 15 minute intervals.
As part of the ticket administration via our helpdesk you will receive an individual support e-mail address, which you can use to submit new tickets to us. Via a personal access to our customer portal you are able to inform yourself about the current processing status, communicate on the individual tickets and track the time entries transparently at any time.
Invoicing is done on a monthly basis.