/

Technician in IT Support (m/f/x)

Dresden, Germany

Support manaTec, a young IT start-up from Dresden. For our team we are looking for a technician in IT support. We offer competencies in Odoo consulting and development, project management or BI consulting and IT support since mid-2015. With the goal of adapting management software to internal company business processes, we help companies to take back control and influence of company development. In joint projects, we participate in the design of open source-based ERP solutions. In addition to personal development in a pleasant working environment, we also guarantee the best conditions for professional development in our areas of responsibility.


Task description

  • Support of the support team in case of malfunctions within the scope of 1st and 2nd level support
  • Communication with customers and users on the phone and in on-site support
  • On-site and remote user support
  • Installation of operating system and user software as well as subsequent instruction of the users
  • Recording and documentation of processes


Requirements

  • Completed degree in Computer Science, alternatively a completed vocational training in the IT sector with relevant professional experience
  • Experience with Microsoft Windows 7 client and server 2008/2012 as well as Linux (Ubuntu) server knowledge
  • Knowledge of IP telephony
  • Professional expertise in dealing with hardware
  • Experience in the user help desk
  • Independent and structured work complete your profile


Services

  • Above-average and performance-related salary
  • Exciting projects in the digitalization area
  • Flexible working time
  • Modern IT equipment for office and home office work
  • Open and friendly working atmosphere in a motivated team
  • Club Mate and fritz-kola for a caffeine boost as well as other hot and cold drinks