/

Technician in IT Support (m/f/x)

Dresden, Germany

Support manaTec, a young IT start-up from Dresden and subsidiary of ARTS. We are looking for an IT Manager for our motivated team. Since mid-2015, we have been offering expertise in the areas of Odoo consulting and development, project management or BI consulting and IT support. With the aim of adapting management software to internal business processes, we help companies to take control and influence on the company's development back into their own hands. In joint projects, we participate in the design of open source-based ERP solutions. In addition to personal development in a pleasant working environment, we also guarantee the best conditions for professional development in our areas of responsibility.

Task Description

  • Support of the support team in case of malfunctions within the scope of 1st and 2nd level support
  • Communication with customers and users on the phone and in on-site support
  • On-site and remote user support
  • Installation of operating system and user software as well as subsequent instruction of the users
  • Recording and documentation of processes

Requirements

  • Completed degree in Computer Science, alternatively a completed vocational training in the IT sector with relevant professional experience
  • Experience with Microsoft Windows 7 client and server 2008/2012 as well as Linux (Ubuntu) server knowledge
  • Knowledge of IP telephony
  • Professional expertise in dealing with hardware
  • Experience in the user help desk
  • Independent and structured work complete your profile

Services

  • Above-average and performance-related salary
  • Exciting projects
  • Flexible working time
  • Open and friendly working atmosphere in a motivated team
  • Club Mate and fritz-kola for the coffein drawer & alternative free drinks