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Intern/Working Student IT Support (m/f/x)

Dresden, Germany

Support manaTec GmbH, a young IT start-up from Dresden and subsidiary of ARTS. For the motivated team, we are looking for a motivated newcomer for technical support for a period of 5-6 months (shorter internship phases are also possible after individual agreement). In joint projects you will be involved in the design of Open Source-based ERP solutions. In addition to personal development in a pleasant working environment, we also guarantee the best conditions for professional development in our areas of responsibility.

Task Description

  • Assistance of the support team in case of malfunctions within the scope of 1st and 2nd level support
  • Assistance with on-site user support and remote solutions
  • Communication with customers and users on the phone and in on-site support
  • Installation of operating system and user software as well as subsequent instruction of the users
  • Recording and documentation of monitoring and reporting processes
  • Maintenance of data in the ticket system

Requirements

  • Enrolled student in the Computer Science course of studies
  • Alternatively, a completed vocational training in the IT sector with initial work experience
  • Experience with Microsoft Windows 7 client and server 2008/2012 as well as Linux (Ubuntu) server knowledge
  • Knowledge of IP telephony
  • Professional expertise in dealing with hardware
  • Knowledge of the user help desk
  • Independent and structured work complete your profile

Services

  • Above-average and performance-related salary
  • Exciting projects
  • Flexible working time
  • Open and friendly working atmosphere in a motivated team
  • Club Mate and fritz-kola for the coffein drawer & alternative free drinks